Business applications suite

Context

Fewchore runs three branches and satellite offices on processes that were largely manual: loan checklists chased on paper, expenses approved by email, HR records in spreadsheets, IT requests arriving by phone. The unit I lead exists to turn those into systems.

My role

Team Lead, Business Applications. I grew the unit from a one-person Power Platform function into a team supporting every branch, and have been promoted twice in four years.

What I built

• Centralised HR platform for records, leave, appraisals and staff loans.
• Fixed deposit slip automation covering fresh deposits, rollovers, liquidations and rate deviation approvals.
• Document approval automation for offer letters and memos, with e-signature integration.
• OPEX management — multi-level expense approval with automated financial reporting.
• Interbank Placement Tracker — tracks and manages placements with other financial institutions.
• Loan checklist automation — a multi-department origination workflow with automated document generation.
• IT help desk and device management — ticket routing by category, allocation, repairs and audits.
• Business Development Performance Tracker — real-time visibility into individual, group and sector performance across disbursement, expenses, deposits mobilised, customer acquisition and revenue.
• KYC system integrated directly with NIBSS for BVN and NIN validation.
• Employee training platform for HR to assign, track and report ROI on staff training.
• Proxy server orchestration supporting VPN access, attendance timesheets and internal forms.

Stack

Outcome

• Complaint response time down 40% after routing was automated.
• HR approval times down 60% on the centralised platform.
• Document processing down 50% with generated offer letters, memos and e-signatures.
• Loan origination errors down 40% with the checklist workflow.
• Three branches and satellite offices supported by one applications team.